Terms of Service

Last updated: January 2026

Welcome to TradeGEX. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account or using TradeGEX, you agree to these Terms of Service, our Privacy Policy, and our Risk Disclosure. If you do not agree, you may not use our services.

2. Description of Service

TradeGEX is a data visualization and market analysis tool that displays options flow data, gamma exposure (GEX), Hedge Flow™, and related market indicators for futures trading. Our service is designed for informational and educational purposes only.

3. Service Availability and Operating Hours

TradeGEX is designed to provide real-time options flow data and market analysis during the New York trading session (Regular Trading Hours), typically 9:30 AM to 4:00 PM Eastern Time on regular market days.

Outside Regular Trading Hours:

• Options data feeds may be unavailable, delayed, or display stale information from the previous session
• GEX levels, walls, and other calculated indicators may not update in real-time
• The platform may display price movements from futures markets while options-derived data remains static
• Pre-market and after-hours periods are not guaranteed to have full data availability

Maintenance Windows: We may perform system maintenance, updates, and platform improvements during off-market hours, including pre-market, after-hours, overnight, and weekends. During these periods:

• The platform may be temporarily unavailable or operate in a limited capacity
• Data displayed may be for testing purposes and not reflect actual market conditions
• Features may be added, modified, or temporarily disabled without prior notice

No Guarantee of Extended Hours Service: If the platform appears to function or display data outside of Regular Trading Hours, this does not constitute a guarantee or commitment that such service will always be available. Extended hours functionality, when available, is provided on an "as-is" basis without any service level commitments.

4. Service Interruptions and Technical Limitations

TradeGEX relies on complex technology infrastructure including data feeds, servers, internet connectivity, and third-party services. Despite our best efforts to maintain robust and reliable systems, you acknowledge that:

Factors That May Affect Service:

• Data Feed Interruptions: Our third-party data providers may experience outages, delays, or transmission errors that affect the accuracy and availability of market data
• Internet Connectivity: Your internet connection or our network infrastructure may experience disruptions affecting platform access
• Power Outages: Electrical failures at data centers, server facilities, or your location may interrupt service
• Server Issues: Hardware failures, software bugs, or capacity limitations may cause temporary service degradation or outages
• Third-Party Dependencies: Services we rely on (cloud providers, CDNs, authentication services) may experience their own technical difficulties
• Cybersecurity Events: DDoS attacks, security incidents, or required emergency maintenance may necessitate service interruptions
• Force Majeure: Natural disasters, extreme weather, civil unrest, or other events beyond our control may affect service availability

No Liability for Interruptions: TradeGEX shall not be held liable for any losses, damages, or missed trading opportunities resulting from service interruptions, regardless of the cause. You are strongly advised to:

• Not rely solely on TradeGEX for time-critical trading decisions
• Maintain alternative sources of market data and analysis
• Have backup internet connectivity when trading
• Use proper risk management including stop-loss orders with your broker
• Never enter positions you cannot monitor or manage independently

No Service Level Agreement: TradeGEX does not offer any service level agreement (SLA) or uptime guarantee. We do not provide compensation, credits, or refunds for service interruptions or outages of any duration.

5. Data Accuracy and Limitations

While we strive to provide accurate and timely information, you acknowledge that:

• Market data is sourced from third-party providers and may contain errors, delays, or inaccuracies
• Options data and derived calculations (GEX, DEX, Greeks) are estimates based on available market information
• Data refresh rates may vary depending on market conditions and provider availability
• Historical data may be adjusted, corrected, or restated without notice
• System outages, data feed interruptions, or technical issues may occur without warning
• We do not guarantee the accuracy, completeness, timeliness, or reliability of any data displayed

6. User Responsibilities

As a user, you agree to:

• Provide accurate information when creating your account
• Maintain the confidentiality of your login credentials
• Use the platform only for lawful purposes
• Not share your account with others or allow multiple simultaneous sessions
• Not attempt to reverse engineer, copy, or redistribute our platform or data
• Not use automated systems to access the platform without permission
• Accept full responsibility for your own trading decisions
• Understand the operating hours and data limitations described in these terms
• Not hold TradeGEX liable for any decisions made based on data displayed outside Regular Trading Hours

7. Subscription and Billing

TradeGEX operates on a subscription basis. By subscribing, you agree that:

• Subscription fees are billed monthly in advance
• Subscriptions automatically renew unless cancelled before the renewal date
• When you cancel, your subscription remains active until the end of the current billing period
• No prorated refunds are issued for unused time within a billing period
• No refunds are provided for service interruptions, maintenance periods, or data feed outages
• Refunds are provided at our sole discretion and only in exceptional circumstances
• We reserve the right to modify pricing with 30 days notice to existing subscribers
• All future updates and features are included at no additional cost during your subscription

8. Free Trial

TradeGEX may offer a free trial period to new users. By using a free trial, you agree that:

• Free trials are limited to one per person, household, and payment method
• Creating multiple accounts to obtain additional trials is prohibited
• We reserve the right to verify your identity and deny trials to users who have previously used the service
• Abuse of the trial system may result in permanent ban from the platform
• Trial accounts are subject to the same terms and limitations as paid subscriptions

9. Account Termination

We reserve the right to suspend or terminate your account immediately and without notice if you:

• Violate these Terms of Service
• Share or resell access to your account
• Create multiple accounts or abuse the trial system
• Attempt to manipulate or abuse the platform
• Use the platform for illegal activities
• Engage in fraudulent payment activities including chargebacks
• Reverse engineer or copy our proprietary data or algorithms
• Harass, threaten, or abuse TradeGEX staff or other users
• Attempt to interfere with the platform's operation or security

Upon termination, your access will be immediately revoked. No refunds will be provided for accounts terminated due to policy violations.

10. Intellectual Property

TradeGEX™ and all associated trademarks, service marks, and trade names are the exclusive property of TradeGEX. All rights reserved.

Proprietary Technology: The TradeGEX platform, including but not limited to its software, algorithms, data processing methods, visualizations, indicators (including Hedge Flow™), user interface designs, and documentation are proprietary and protected by copyright, trade secret, and other intellectual property laws.

Educational Content: All content in TradeGEX Academy and other educational materials is original work protected by copyright. While we discuss publicly known concepts in options theory and market mechanics, our specific methodologies, analytical frameworks, and implementations are proprietary.

Prohibited Activities: You may not, without express written permission from TradeGEX:

• Copy, reproduce, or distribute any part of the platform or its content
• Reverse engineer, decompile, or disassemble the software or algorithms
• Create derivative works based on the platform or its content
• Use automated tools to scrape, extract, or collect data from the platform
• Resell, sublicense, or commercially exploit any aspect of the service
• Remove or alter any proprietary notices, labels, or marks
• Share screenshots, recordings, or data from the platform publicly without permission

Third-Party Content: Market data displayed on TradeGEX may be sourced from third-party providers. Such data remains the property of its respective owners and is subject to their terms of use.

11. No Investment Advice

12. Assumption of Risk

By using TradeGEX, you expressly acknowledge and agree that:

• Trading futures and options involves substantial risk of loss
• You may lose more than your initial investment
• You are solely responsible for all trading decisions you make
• TradeGEX data and analysis should not be the sole basis for any trading decision
• Market conditions can change rapidly and data may not reflect current conditions
• You have read and understand our Risk Disclosure document
• You are trading with capital you can afford to lose

13. Limitation of Liability

To the maximum extent permitted by law:

• TradeGEX is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
• We expressly disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement
• We do not guarantee the accuracy, completeness, timeliness, or reliability of our data or service
• We are not liable for any trading losses, missed opportunities, or financial damages you may incur
• We are not liable for any data feed interruptions, outages, or inaccuracies from third-party providers
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for any loss of profits, revenue, data, or business opportunities
• Our total aggregate liability for any claims is limited to the amount you paid for the service in the 3 months preceding the claim

14. Indemnification

You agree to indemnify, defend, and hold harmless TradeGEX, its operators, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

• Your use of the platform
• Your violation of these Terms of Service
• Your trading activities and decisions
• Any breach of your representations and warranties
• Your infringement of any third-party rights

15. Dispute Resolution

Informal Resolution: Before filing any formal legal action, you agree to contact us at support at tradegex dot pro and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: Any dispute not resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding.

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative action against TradeGEX.

Small Claims Exception: Either party may bring an individual action in small claims court if the dispute qualifies.

16. Changes to Terms

We may modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the platform after changes constitutes acceptance of the new terms. We will notify users of significant changes via email or platform notification. It is your responsibility to review these terms periodically.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and Risk Disclosure, constitute the entire agreement between you and TradeGEX regarding your use of the platform and supersede any prior agreements.

19. Governing Law

These terms are governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict of law principles.

20. Educational Content and TradeGEX Academy

TradeGEX provides educational materials through TradeGEX Academy and other resources. By accessing this content, you acknowledge and agree that:

Educational Purpose Only:

• TradeGEX is a data visualization and analytical tool, not a trading signal service
• We do not provide trading signals, investment advice, or personalized recommendations
• All trading decisions are made solely by you, the user
• The concepts, indicators, and strategies discussed describe market mechanics and probabilities, not guaranteed outcomes
• Educational content is intended to help you understand the platform and market concepts, not to predict market movements

Content Accuracy and Updates:

• Educational content may contain editorial errors, inaccuracies, or outdated information
• Interface elements, colors, features, and functionality described may differ from the actual platform as TradeGEX continues to evolve
• Screenshots and examples may not reflect current market conditions or platform appearance
• Always refer to the live application for current functionality
• We reserve the right to update, modify, or remove educational content at any time without notice

By using TradeGEX and the information in our educational materials, you acknowledge that you understand the risks involved in futures and options trading and accept full responsibility for your trading decisions.

21. Contact

For questions about these terms, contact us at support at tradegex dot pro.