Privacy Policy

Last updated: February 2026

TradeGEX ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect the following types of information:

Account Information:

• Email address (required for account creation)
• Password (encrypted, never stored in plain text)
• Billing information (processed securely via Stripe)

Usage Information:

• Login times and session duration, including date and time of session start and end
• Online presence status (online, idle, or offline)
• Symbols and instruments viewed or tracked during your session
• Number and type of charts, indicators, and platform features actively in use
• Time spent on specific features and sections of the platform
• Feature interactions, settings, and configuration preferences
• Device type and browser information
• IP address and approximate geographic location derived from your IP

Technical Data:

• Browser type and version
• Operating system
• Screen resolution
• Error logs and performance data

How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your subscription payments
• Send important account notifications
• Improve our platform and user experience
• Enforce our Terms of Service
• Prevent fraud and abuse
• Respond to your support requests

Usage and Presence Data:

We specifically collect usage and presence data for the following purposes:

• Platform Optimization: Understanding which symbols, charts, and features are most used helps us prioritize improvements, allocate server resources, and optimize data feed performance
• Statistical Analysis: Aggregated and anonymized usage patterns help us measure platform engagement, identify trends, and guide product development decisions
• Account Security: Session data, presence status, IP address, and geographic location are used to detect unauthorized access, concurrent session anomalies, and suspicious login patterns to protect your account
• Service Reliability: Monitoring active sessions, chart loads, and feature usage in real time helps us identify performance issues, prevent system overload, and ensure platform stability
• Abuse Prevention: Usage patterns are analyzed to detect and prevent account sharing, trial abuse, data scraping, and other violations of our Terms of Service
• Capacity Planning: Historical usage data informs infrastructure scaling and resource allocation to maintain consistent service quality during high demand periods

What We Do NOT Collect

Data Storage and Security

Your data is protected by:

• Industry-standard encryption (SSL/TLS)
• Secure cloud infrastructure (Firebase/Google Cloud)
• Encrypted password storage
• Regular security audits
• Access controls and authentication

Third-Party Services

We use the following third-party services:

• Firebase (Google): Authentication and database services
• Stripe: Payment processing
• Cloudflare: Security and performance

These providers have their own privacy policies and security measures. We only share the minimum information necessary for these services to function.

Data Retention

We retain your data as follows:

• Active accounts: Data retained while your account is active
• Cancelled accounts: Account data deleted within 30 days of cancellation
• Billing records: Retained as required by law (typically 7 years)
• Usage and presence logs: Retained in identifiable form for up to 90 days, after which they are anonymized or deleted
• Aggregated statistical data: Anonymized usage statistics may be retained indefinitely as they cannot be traced back to individual users
• Security logs: IP addresses, session records, and access logs retained for up to 12 months for security and fraud prevention purposes
• Consent records: Records of your acceptance of terms, including timestamps and IP addresses, retained for a minimum of three (3) years following account termination

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications
• Close your account at any time

Cookies

We use essential cookies for:

• Authentication and session management
• Security and fraud prevention
• Remembering your preferences

We do not use tracking cookies or share data with advertisers.

Children's Privacy

TradeGEX is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a minor, we will delete it immediately.

International Users

Our services are hosted in the United States. By using TradeGEX, you consent to the transfer of your data to the US. We comply with applicable data protection laws.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or to exercise your rights, contact us at: