Privacy Policy
Last updated: December 2025
TradeGEX ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect the following types of information:
Account Information:
- Email address (required for account creation)
- Password (encrypted, never stored in plain text)
- Billing information (processed securely via Stripe)
Usage Information:
- Login times and session duration
- Features and settings you use
- Device type and browser information
- IP address
Technical Data:
- Browser type and version
- Operating system
- Screen resolution
- Error logs and performance data
How We Use Your Information
We use your information to:
- Provide and maintain our service
- Process your subscription payments
- Send important account notifications
- Improve our platform and user experience
- Enforce our Terms of Service
- Prevent fraud and abuse
- Respond to your support requests
What We Do NOT Collect
We do NOT collect or store:
- Your trading activity or positions
- Brokerage account information
- Financial account numbers
- Social security or tax identification numbers
Data Storage and Security
Your data is protected by:
- Industry-standard encryption (SSL/TLS)
- Secure cloud infrastructure (Firebase/Google Cloud)
- Encrypted password storage
- Regular security audits
- Access controls and authentication
Third-Party Services
We use the following third-party services:
- Firebase (Google): Authentication and database services
- Stripe: Payment processing
- Cloudflare: Security and performance
These providers have their own privacy policies and security measures. We only share the minimum information necessary for these services to function.
Data Retention
We retain your data as follows:
- Active accounts: Data retained while your account is active
- Cancelled accounts: Account data deleted within 30 days of cancellation
- Billing records: Retained as required by law (typically 7 years)
- Usage logs: Anonymized or deleted after 90 days
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
- Close your account at any time
Cookies
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
- Remembering your preferences
We do not use tracking cookies or share data with advertisers.
Children's Privacy
TradeGEX is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a minor, we will delete it immediately.
International Users
Our services are hosted in the United States. By using TradeGEX, you consent to the transfer of your data to the US. We comply with applicable data protection laws.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
Contact Us
For privacy-related questions or to exercise your rights, contact us at: